Their customer service is outstanding! I had a similar experience of a broken item. It was replaced immediately!
My name is not Terri. I sent this as a gift to Terri. It arrived shattered. Very embarrassing. She said it was just in a box with peanuts. Customer service did respond quickly and assures a new one will be sent. Very disappointing.
Susan, we are very sorry that such an important gift arrived broken. I verified with Customer Service that a new splash bowl is in process and will be shipped on Friday. Again our apologies.
Great customer service
Personalize Your Gift
The personal touch we craft into all of our glassware is yours to share, with personalized engraved messages available for each of your Annieglass pieces. Simply add engraving on the product page, and for $25, we will engrave up to 60 characters of your choosing. Each piece of Annieglass is also hand engraved with a studio signature, ensuring its authenticity and individuality.
The Art of Imperfection
For those collections with a 24k gold or genuine platinum trim, our artisans’ individual brush strokes, as well as a slightly distressed appearance of the precious metal trims are testament to our handcrafted glassware process. These effects are by no means a defect, but rather are intentionally crafted into every unique Annieglass piece to celebrate the Japanese philosophy of wabi-sabi—in which asymmetry and “imperfection” enhance