The shipment was delivered in pieces. The company has not been responsive to refund or reimbursement. I don’t recommend buying from a place where customer service lacks. Spent $300 on a broken bowl!
We are sorry to hear the package arrived damaged. We sent a replacement in December and just want to make sure everything is ok. Hope you had a nice holiday.
Personalize Your Gift
The personal touch we craft into all of our glassware is yours to share, with personalized engraved messages available for each of your Annieglass pieces. Simply add engraving on the product page, and for $25, we will engrave up to 60 characters of your choosing. Each piece of Annieglass is also hand engraved with a studio signature, ensuring its authenticity and individuality.
The Art of Imperfection
For those collections with a 24k gold or genuine platinum trim, our artisans’ individual brush strokes, as well as a slightly distressed appearance of the precious metal trims are testament to our handcrafted glassware process. These effects are by no means a defect, but rather are intentionally crafted into every unique Annieglass piece to celebrate the Japanese philosophy of wabi-sabi—in which asymmetry and “imperfection” enhance