FAQs

If you still have questions after reviewing below, please contact our customer service.

Yes! As Annie loves to say, “Go ahead! Put it in the dishwasher!” Almost every* piece of Annieglass is dishwasher safe when used with a mild detergent, including our 24k-gold and genuine-platinum pieces. Annieglass takes its shape in a fiery kiln, draped over a ceramic mold at melting temperature which permanently fuses the precious metals into the glass, assuring a tarnish-free and chip-resistant product of the utmost quality that is (we promise!) dishwasher safe.

*The only exceptions to Annieglass’ dishwasher safety promise are our pedestal cake stands, large Limited Editions pieces, Edgey with fused or glued pieces, Slab Series with fused or glued pieces. All Annieglass pieces are labeled with a sticker that says “Dishwasher Safe or “Hand Wash Only” as an extra reminder. Annieglass is dishwasher safe when used with a mild detergent. Dry with a soft cloth to guard against hard water and mineral deposits.

Avoid any sort of polishing compound or abrasive cleaners for silver, gold or brass on precious metal rim. 

Absolutely! What’s the fun of a plate if you can’t use it, anyway? Annieglass is not meant to sit unused albeit admired, but celebrated and integrated into your life and meals. Our innovative kiln-slumping process actually fuses the precious metals into the glass, resulting in chip-resistant dinnerware and serving pieces that are 100% food safe, dishwasher safe…and yes, beautiful to admire.

No. Annieglass is not recommended for oven or microwave use, although it is dishwasher safe when used with a mild detergent.

Annieglass is made from architectural window glass, ensuring its durability and chip-resistance. "My very first large order came from the Post Ranch in Big Sur, California for the Sierra Mar restaurant," recalls Annie. "I was petrified from the very beginning that the owner would call, wishing to return it. He did call about six months later. Not to return his glassware, but to tell me that I had made a terrible mistake. He was used to placing orders to replace chipped china and glassware from everybody but me. He assured me that until I made something more fragile, I wouldn't be getting replacement orders from any restaurants!"

Having been involved in the first Earth Day as a teenager in 1970, environmental responsibility has always been important to Annie. A novel compilation of thoughtful sustainability measures are taken throughout the handcrafted glassmaking process at Annieglass. The Annieglass warehouse uses an abundant amount of skylights and low-wattage energy-efficient lighting, and a special reflective roof keeps the space well insulated to avoid the need for air conditioning. The glass-cleaning machine circulates and reuses water and glass is cleaned with non-toxic vinegar. Creative kiln firing times ensure energy efficiency during the trademark “slumping” of glass. All scrap glass gets donated for reuse, and earth-friendly, biodegradable packing materials made of sorghum and potato starch deliver the final luxury product to customers.

No. During the kiln firing process, as the glass heats up, it stretches and slumps to take the shape of the handmade ceramic mold. Since gold and platinum are precious metals, they do not stretch like the glass and may pull apart, creating a crackled effect on the finished glassware. This is one of the reasons that each piece of Annieglass is unique, and speaks to Annie’s belief in the Japanese philosophy of wabi-sabi—in which asymmetry and “imperfection” are viewed as beautiful. Once the glassware is removed from the kiln the precious metals are set and fused into the glass, meaning the metals will not peel off or continue to pull apart for the duration of the glassware’s lifetime.

We hope you have fun shopping at annieglass.com! When you find a piece of Annieglass that you like, you will have the option to add the item to your cart, as well as add gift wrapping or an engraving to the item. You may add as many items to your cart or your wish list as you’d like. When you are ready to checkout, click on the Cart button on the top right of the screen. You will be able to see all of the items you have in your cart, remove any if you’ve had a change of heart, or move an item to your wish list if you’d like to, say, save it for a birthday present recommendation later. You can change the quantity ordered when in your Cart, and are given the opportunity to edit your personalized engraving. From here, you can continue shopping, or choose to checkout as a guest or log into your account.

On the Checkout page you will enter your payment information, billing and shipping address, choose if you would like ground shipping or quick ship, and can enter a comment about your order. Hitting continue will take you to the Confirmation page, where you can verify your order’s accuracy, choose complete and voila! Time to sit back and relax, knowing you have just supported artisan craft, an American-made business, and are about to make someone (or yourself!) very happy with some new Annieglass.

Yes, you can purchase all Annieglass pieces over the phone by calling Annieglass' customer service at (831) 761-2041 or toll free at (888) 761-0050. When placing an order over the phone, we ask that you have the product name or SKU ready, as well as your billing and shipping information. If you would like to add engraving, please be ready with your message that is no more than 60 characters (including spaces and punctuation) in length. Please note, we do not offer free shipping on orders over $300 when placed over the phone. If you would like to receive free shipping on orders over $300, please place your order online. Shipping fees on orders over $300 will be automatically deducted at checkout for Ground delivery only.

No. Each shipping address needs to be on its own order.

We do not. While we offer all of our independent retailers a suggested retail price—which we also use online at annieglass.com and at our company stores—we cannot guarantee or monitor what price they choose to assign each Annieglass piece. Should you find an Annieglass item priced lower at your local retailer, we encourage you to support your local business and make your Annieglass purchase with them.

While on the page for the item, before placing your Annieglass piece in your cart, you will be given a box to check for adding gift wrap, $5.00 per item. Each piece, with the exception of a few of our larger items, is available for gift wrapping in our distinguished white gift box complete with our Annieglass sticker and a tasteful green ribbon to enclose your item, which is nestled in a bed of white and green tissue. Tucked in the box with your purchase is an Annieglass care card which gives a brief description of how and where Annieglass is created, as well as how to care for the piece. We will also happily add an enclosure card with your personal message with each gift-wrapped item, free of charge.

None of our items ship with price tags or pricing information. In fact, as a courtesy, any item(s) selected for a gift box or with a gift message will not have prices displayed on the packing slip. We take great care in packing each item. Each gift box is carefully packed in a standard shipping box so it arrives in good condition. If no gift box is selected, items will still ship in a shipping box at no extra charge.

You may enter text for a complimentary gift note on the cart page (before checkout). We will enclose a handwritten note of your text with the Annieglass purchase.

Our artisans will hand engrave a personalized message of your choosing, using a handheld etching tool so the finished result looks like printing by hand. We are proud of our engraver’s skills, and the unique, individual touch they craft into each Annieglass piece.

We engrave on the back of each Annieglass piece.

For $25 we will engrave up to 60 characters, including spaces and punctuation, of your choosing using a handheld etching tool so the finished result looks handwritten.

You will have the option to add engraving to each Annieglass piece when you are selecting the item before you add it to your cart. Once you select the option to add engraving, a box will appear where you can type your message to be engraved. Our artisans will hand-engrave up to 60 characters (including spaces and punctuation) exactly as you write it, so please make sure spelling, punctuation, capitalization, numbers, etc. are submitted verbatim of how you would like the final engraving to appear on the Annieglass piece. Before checkout, you will be asked to verify that you approve the accuracy of your engraving submission. Once approved, you will continue to the checkout process.

If there is a need to cancel or return an order,* please contact Annieglass' customer service and we will be happy to assist you. If the order has not left the Annieglass warehouse, you will receive full credit to your credit card. If the order has already shipped, you may return the merchandise, and your credit card will be refunded for the merchandise amount and any applicable sales tax. The cost of return freight and insurance is your responsibility, thus we recommend that for your security you use a professional packing service and insure your shipment as we cannot be responsible for items damaged or lost in transit. *Please note: there are no returns or cancellations on engraved items.

We always endeavor to pack each piece securely to ensure your complete satisfaction when opening your boxes. However, occasionally pieces do break in transit. If you find breakage, please contact customerservice@annieglass.com within 10 business days so that we can file a claim on your behalf with the shipping carrier and swiftly get you a refund or replacement. Please retain all packaging materials for the shipper’s inspection.

We prefer for any purchases made through one of our retailers be returned or exchanged through them.

Please allow 3 to 5 business days for arrival for Premuim delivery and 1 to 2 weeks for Ground delivery, depending on your proximity to our production studio on California’s central coast and shelf availability of our handcrafted product. We cannot ship web orders to P.O. boxes.

The exact shipping and handling amount for your entire order will be calculated and displayed during Checkout. Please note: All shipping and handling charges include order processing, item selection, packaging and transportation of items.

No, we cannot ship to P.O. Boxes. We must have a street address.

We ship to Alaska and Hawaii via Premuim method only. We do not ship to any US Territories or APO’s.

No. At this time Annieglass does not ship orders internationally.

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