FAQs

No. Annieglass is not recommended for oven or microwave use, although it is dishwasher safe when used with a mild detergent.

Annieglass is made from architectural window glass, ensuring its durability and chip-resistance. "My very first large order came from the Post Ranch in Big Sur, California for the Sierra Mar restaurant," recalls Annie. "I was petrified from the very beginning that the owner would call, wishing to return it. He did call about six months later. Not to return his glassware, but to tell me that I had made a terrible mistake. He was used to placing orders to replace chipped china and glassware from everybody but me. He assured me that until I made something more fragile, I wouldn't be getting replacement orders from any restaurants!"

Having been involved in the first Earth Day as a teenager in 1970, environmental responsibility has always been important to Annie. A novel compilation of thoughtful sustainability measures are taken throughout the handcrafted glassmaking process at Annieglass. The Annieglass warehouse uses an abundant amount of skylights and low-wattage energy-efficient lighting, and a special reflective roof keeps the space well insulated to avoid the need for air conditioning. The glass-cleaning machine circulates and reuses water and glass is cleaned with non-toxic vinegar. Creative kiln firing times ensure energy efficiency during the trademark “slumping” of glass. All scrap glass gets donated for reuse, and earth-friendly, biodegradable packing materials made of sorghum and potato starch deliver the final luxury product to customers.

No. During the kiln firing process, as the glass heats up, it stretches and slumps to take the shape of the handmade ceramic mold. Since gold and platinum are precious metals, they do not stretch like the glass and may pull apart, creating a crackled effect on the finished glassware. This is one of the reasons that each piece of Annieglass is unique, and speaks to Annie’s belief in the Japanese philosophy of wabi-sabi—in which asymmetry and “imperfection” are viewed as beautiful. Once the glassware is removed from the kiln the precious metals are set and fused into the glass, meaning the metals will not peel off or continue to pull apart for the duration of the glassware’s lifetime.

Gift Wrap is $8 per piece. Check the gift wrap option on the product page when you are adding to cart.

Each piece, with the exception of a few of our larger items, is available for gift wrapping. Giftwrap includes a wrap paper with a stripe pattern in our logo colors and Annieglass sticker finished with a tasteful green ribbon to enclose your item, which is nestled in a bed of white and green tissue. Tucked in the box with your purchase is an Annieglass care card which gives a brief description of how and where Annieglass was created, as well as how to care for the piece. We will also happily add an enclosure card with your personal message with each gift-wrapped item, free of charge.

None of our items ship with price tags or pricing information. In fact, as a courtesy, any item(s) selected for a gift box or with a gift message will not have prices displayed on the packing slip. We take great care in packing each item. Each gift box is carefully packed in a standard shipping box so it arrives in good condition. If no gift box is selected, items will still ship in a shipping box at no extra charge.

Yes, you can purchase all Annieglass pieces over the phone by calling Annieglass' customer service at (831) 761-2041 ext. 116 or toll free at (800) 347-6133. When placing an order over the phone, we ask that you have the product name or SKU ready, as well as your billing and shipping information. If you would like to add engraving, please be ready with your message that is no more than 60 characters (including spaces and punctuation) in length. Please note, we do not offer free shipping on orders over $200 when placed over the phone. If you would like to receive free shipping on orders over $200, please place your order online.

No. Each shipping address needs to be on its own order.

We do not have a price match policy. While we offer all of our independent retailers a suggested retail price—which we also use online at annieglass.com and at our company stores—we cannot guarantee or monitor what price they choose to assign each Annieglass piece. Should you find an Annieglass item priced lower at your local retailer, we encourage you to support your local business and make your Annieglass purchase with them.